Notation based on the law

M-Visual co.,Ltd.
Person in charge of administration
Managing Department
3F, Ujiden Bldg, 4-8-17 Nishitenma Kita-ku, Osaka City, 530-0047, Japan

headquarters office
3F, NREG Hongo 3-Chome Bldg, 3-26-6 Hongo Bunkyo-ku, Tokyo 113-0033, Japan
Telephone number
+81-6-6360-1291(We don’t accept telephone inquiries.)
E-mail address
Required charge except merchandise price
♦For shipment overseas (outside of Japan)
In addition to the item amount, a "Shipping & Handling Fee" and "Special Shipping Fee" for certain items are required.
The "Shipping & Handling Fee" and "Special Shipping Fee" include the Express Mail Service (EMS) etc shipping fee and insurance fee.

♦For shipment within Japan
In addition to the item amount, a "Shipping & Handling Fee" and "Consumption Tax" are required.
The "Shipping & Handling Fee" includes the SAGAWA Transport shipping fee & insurance fee.
Ordering method
Web Only
Paying Method
Payment can be made by one of the following methods:
1. Credit card payment
2. Alipay payment
Time of delivery
Items are scheduled to be shipped within 9 days after the order is placed.
However, there may be shipment delays depending on or due to the contents of the order, stock status, peak season, New Year holidays of suppliers, Obon holidays etc. There are some item that will be produced or manufactured after order placement. In these cases the waiting time may be from a few days up to a maximum of a few months. Should shipment be delayed, customer service will contact you in advance.
Customers should contact us within 14 days after receiving merchandise. Returns/exchanges are acceptable in the following cases:

1. The merchandise is different from which has been ordered.
2. The merchandise is defective.
3. The merchandise is damaged.

For returns at the convenience of the customer, such as differences in size and appearance, the return fee is paid by the customer.